Terms of Service

1 Acceptance & Agency Overview

Connecting USA operates as a specialized digital growth agency headquartered in Ohio, United States. We serve small and mid-sized businesses by providing custom marketing strategies, search engine optimization (Local SEO), paid advertising management (Google Ads & Meta Ads), high-conversion web development, automations, and digital media production.

These Terms apply to all visitors, clients, and partners who access or use our public website, consultation scheduling tools, and client deliverables.

2 Services, Proposals & Custom SOW

Connecting USA does not enforce rigid, one-size-fits-all packages. Each business client receives a tailored Statement of Work (SOW) or formal service agreement detailing:

• Specific campaign deliverables, channels, and milestones.
• Estimated timelines, project phases, and review cycles.
• Required software integrations and access credentials.
• Agreed agency management fees and payment terms.

3 Discovery Reviews & Strategic Calls

We offer complimentary initial strategic assessments (e.g., the 20-minute Free Digital Growth Review). Participation in a free review:

• Does not establish a formal agency-of-record relationship until a written agreement is signed and deposit received.
• Is provided for informational and diagnostic purposes to help you evaluate bottlenecks in your digital presence.
• Carries a zero-sales-pressure commitment: recommendations are yours to keep regardless of whether you choose to partner with us.

4 Client Responsibilities & Approvals

Successful digital marketing requires proactive collaboration. To ensure campaign continuity and optimal results, clients agree to:

• Provide accurate business information, high-resolution logos, product photography, and brand assets in a timely manner.
• Grant necessary administrative or partner access to third-party accounts (Google Business Profile, Google Search Console, Google Ads, Meta Business Manager, hosting providers, or CMS logins).
• Provide timely written feedback and approvals on draft copy, creatives, and landing pages (typically within 3–5 business days).

5 Fees, Invoicing & Media Spend

Agency retainers and project fees are invoiced according to the payment schedule defined in the client’s individual agreement.

6 Intellectual Property & Deliverable Ownership

Upon full settlement of all outstanding invoices, the client retains full ownership of custom assets created specifically for them (custom website code, published graphics, video edits, and written copy).

Connecting USA retains ownership of proprietary internal frameworks, standard workflow templates, audit checklists, and pre-existing digital scripts utilized in the delivery of services.

7 Performance Warranties & Industry Realities

Connecting USA applies industry-leading best practices, validated marketing frameworks, and thorough quality assurance. However, search engine algorithms (Google, Bing), advertising auction dynamics (Meta, Google), and local consumer behavior involve third-party variables outside any agency’s control.

Therefore, Connecting USA does not guarantee specific numerical revenue figures or guaranteed ranking positions. We guarantee diligent execution, transparent communication, ongoing data-backed optimization, and prompt technical support.

8 Governing Law & Jurisdiction

These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of the State of Ohio, United States, without giving effect to any principles of conflict of laws. Any legal action or proceeding shall be instituted exclusively in the state or federal courts located in Ohio.